Privacy Policy
DeepCore Services Co. — Last Updated: April 2026
1. Introduction
DeepCore Services Co. ("DeepCore", "we", "us", or "our") is committed to protecting the privacy and personal data of our clients, partners, and website visitors in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia, issued by Royal Decree No. M/19 and its implementing regulations overseen by the Saudi Data & AI Authority (SDAIA).
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage our services.
2. Data We Collect
We may collect the following personal data:
- Contact information: Full name, company name, email address, phone number
- Project information: Location, service type, project scope and requirements
- Communication records: Enquiries submitted via our contact form or email
- Technical data: IP address, browser type, pages visited (via standard web analytics)
We do not collect sensitive personal data as defined under the PDPL without explicit consent.
3. How We Use Your Data
- Respond to enquiries and provide quotations
- Deliver contracted drilling, piling, and geotechnical services
- Communicate project updates and relevant information
- Comply with legal and regulatory obligations in Saudi Arabia
- Improve our website and services
We do not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
- Contractual necessity: To fulfil a service contract or respond to a pre-contractual enquiry
- Legal obligation: To comply with Saudi laws and regulations
- Legitimate interest: To manage and grow our business responsibly
- Consent: Where you have explicitly agreed to specific processing activities
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Saudi law. Project-related records may be retained for a minimum of 10 years in accordance with commercial and regulatory requirements in the Kingdom.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are hosted on secure servers and access is restricted to authorised personnel only.
7. Cross-Border Data Transfers
Where personal data is transferred outside the Kingdom of Saudi Arabia, we ensure such transfers comply with the PDPL and applicable SDAIA guidelines, including ensuring adequate levels of protection are in place.
8. Your Rights
- Access your personal data held by us
- Correct inaccurate or incomplete data
- Request deletion of your data, subject to legal retention obligations
- Withdraw consent at any time where processing is based on consent
- Object to processing in certain circumstances
To exercise any of these rights, please contact us using the details below.
9. Cookies
Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies without your consent. You may disable cookies through your browser settings.
10. Third-Party Services
Our website uses WPForms for contact form processing. Form data is handled securely and in accordance with this policy. We do not use third-party advertising networks.
11. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related enquiries or to exercise your rights under the PDPL, please contact:
DeepCore Services Co.
Riyadh, Kingdom of Saudi Arabia
Email: info@deepcore.sa
Phone: +966 50 544 8447
For escalated complaints, you may contact the Saudi Data & AI Authority (SDAIA) at sdaia.gov.sa